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KNOWLEDGE BASE - Information and Driver Downloads
NOTICE: This section was built for the customers convience and is updated almost daily. Be advised that installing the WRONG DRIVER can cause your system to be unstable or mnost often unbootable. The KNOWLEDGE BASE is a collection of Tips and Tricks from the Experts that can add more life to your Personal Computer and cause us all less heartache. Lastly is the SOFTWARE DOWNLOADS where you will find the latest updates to the free software that we recommend to our clients, plus links to highly rated products that are either shareware (trial software) or the download locations for the Full purchased software suite. Don't worry. Anything on this page has been CGrafiks tested and approved!
DRIVER DATABASE:
KNOWLEDGE BASE:

SCROLL FOR DRIVERS

NETWORK / MODEM DRIVERS
Netgear USB Wireless Adapter SETUP.EXE - WG111v2 VISTA,98SE,ME,2000,XP

Transcend TSonic 520 2GB MP3 Firmware

Encore Wireless PCI Adapter -98 -XP

Encore Wireless PCI Adapter - Vista
VIDEO DRIVERS
List of Drivers go here

MEMORY STICK DRIVERS
Sandisk Cruizer 1GB
Ultra Flydrive 1GB

SOUND DRIVERS
List of Drivers go here

VIDEO CODECS
List of Drivers go here

TSonic520 MP3 Firmware

SCROLL FOR TIPS

  BACKUPS
  CLEANING YOUR PC
  CPU (Central Processing Unit)
  ESD (Electrostatic Discharge)
  HARD DRIVES
  MEMORY
  OVERHEATING
  POWERSUPPLY
  POWER SURGES
  RAM
  USB / 2.0
  VGA
  VIRUSES and MALWARE


ESD - ELECTROSTATIC DISCHARGE

HUMIDITY
EDS becomes a more serious problem on low humidity days when the lack of moisture permits a more rapid static charge build-up.

VOLTAGE LEVELS
Component damage increase with the voltage level or charge.

MATERIALS
Common plastics and other synthetic materials cause the most trouble because they’re insulators and prevent the free-flow of electricity by trapping the charge on the surface.

YOU
You pose the greatest danger to sensitive electronic materials because the human body can generate the biggest static charge of anything likely to come near these devices.
For example, on a dry day, we can generate a static field of more than 100 volts by just the slight raising of an arm. It’s not unlikely that during normal, everyday activity at an unprotected workbench, you can easily generate 6,000 volts or more.

FACTS

These five little known facts about ESD can make a big difference in its elimination:

1. ESD often can’t be seen, heard or felt.
2. Devices can be stressed or damaged even without physical contact.
3. Smaller, miniaturized devices are sensitive to 50 volts or less.
4. ESD problems can occur to devises at anytime – even after they are installed on circuit cards.
5. Everyone involved in the handling, installing, test, shipping and storing of electronic devices or boards must take preventative measures against the threat of ESD
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OVERHEATING

Heat is a vicious enemy of a computer.

The large computers of yesterday were kept in special climate-controlled rooms because computer chips and other mechanical components had to be kept cool. While today's personal computers don't need such extraordinary care, they should be kept at a normal temperature and never be left in a car in the summer heat or in direct sunlight in high temperatures.

Today's computers have built-in cooling fans that keep the computer from overheating during normal use. If your computer's cooling fan malfunctions, the computer will overheat and cause irreparable damage. Keeping the computer fan in tiptop shape is fairly easy. Just follow these simple steps:

Keep Cool Tips

1. Do not block any air vents on your PC's case. You can also extend the life of your computer monitor by giving it a little breathing room. Don't block the air vents on your monitor by piling papers or books on top of it.

2. Most fans are on the back of the computer, so position the computer a few inches from the wall.

3. Keep draperies and other fabric away from the fan.

4. Keep the fan clean and free of debris.

5. Keep dogs, cats, and other hairy pets away from the computer.

6. Keep your computer in a clean, well-ventilated area.

7. Open your case once or twice a year and use a computer vacuum or can of compressed air to clean out built up dust and debris. Do this more often if you have a cat or dog that sheds a lot.

8. The room where your system is kept should never be too hot. How hot is too hot? If it's uncomfortable for you, it's probably uncomfortable for your PC as well.

9. Don't put the CPU unit of the computer on the floor. This is one suggestion that even I don't always follow. Yet, if this is feasible, your computer will accumulate less dust and dirt if kept off the floor
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POWER SURGES

WHAT CAUSES IT?
Power surges occur when the flow of electricity is interrupted, then started again, or when something sends electricity flowing back into the system. Surges can range from five or ten volts when you turn on your hair dryer to thousands of volts if lightning strikes a transformer. Internal power surges More than half of household power surges are internal. These happen dozens of times of day, usually when devices with motors start up or shut off, diverting electricity to and from other appliances. Refrigerators and air conditioners are the biggest culprits, but smaller devices like hair dryers and power tools can also cause problems. External power surges An external power surge, stemming from outside your home, is most commonly caused by a tree limb touching a power line, lightning striking utility equipment or a small animal getting into a transformer. Surges can also occur when the power comes back on after an outage, and can even come into your home through telephone and cable TV lines.

HOW TO PREVENT IT!
BUY an UPS - Uninteruptable Power Supply. A normal surge protector is sometimes not enough! This is not only is a surge supressor, but it keeps a charge inside an internal battery for when the power goes out, or you have a brownout. The devices plugged into the UPS will continue to function while the electricity is out. They vary in size and in the amount of voltage they can handle. Contact your nearest Computer Service Center for more details.
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HARD DRIVES

Hard drives are good for two things; storing data and crashing.

Since the technology's existed, hard drive users have been frustrated by the inevitability of drive failure. And, sadly, there's no way to stop your drive from eventually hitting a wall and breaking down. However, you can slow the process down. There are a few major causes of hard drive damage, and if you know what they are and how to avoid them, you can make sure that your drive lasts as long as it's supposed to.

Vibration
The construction of a hard drive is incredibly sensitive; the drive's heads (which read the information) float a micron above the platters (which hold the data), and when a drive is subjected to a large amount of vibration, the heads can be offset, causing the most literal version of a crash. To avoid this, you'll want to make sure that your computer's on the ground, away from unnecessary vibration. Avoid using computer desks that suspend the tower in a way that can take on any sort of vibration from bumping into the desk.

Heat
Heat problems can cause the delicate electronics of a hard drive to fail, causing a head crash or further problems. Make sure that your computer has adequate ventilation and that it's not located in an enclosed space where heat may build up. Make sure all of your computer's fans are working at all times, as well. Many motherboards will also let you view the internal temperature of your computer from the BIOS or Windows. Heat is a very big problem for office hard drives, as management often prefers to put towers in aesthetically pleasing cabinets that can cause heat to build up.

Static Electricity - ESD

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BACKUPs!

Even though most of us know that we need to do regular backups, the fact is that many, if not most of us, don't do it. So let's take a moment to review why it's important to perform these backups on a regular basis. Here are six of the more popular ones:

The Human Eraser — Have you ever reformatted a hard disk when you meant to format a floppy? Have you ever typed "Y" when you meant "N" and then it was too late? Have you ever overwritten a file by mistake? How about installing software you later found you really did not want? Today's computers can do a lot of damage in a very short period of time. Backup systems can save you hours, days or months of trying to reconstruct your valuable data. Before you do any important system change, such as adding hardware or software, remember to backup before you proceed.

Hard disk failure — Mean Times Between Failure (MTBFs) have improved dramatically in the past several years for all peripherals. But so has data capacity — and the amount you could lose if your disk fails. The problem is you never know when a failure will occur. And, according to Murphy's Law, the loss will occur at the worst possible time. Backup systems give you immediate and automatic protection from unpredictable disk failures.

Virus protection and spyware protection — Some unscrupulous individuals continue to write viruses that innocently hide in shareware programs and all throughout the Internet. These programs have the capability to copy themselves and load into your system along with the software you think you are getting. Once loaded, they proceed to wreak havoc with your system, causing errors, lockups and data loss. A reliable backup system can restore data lost through virus infection when used in conjunction with good virus detection software and an earlier, clean backup.

Free up disk space — While we can't stop the steady growth in the size of application software and related data, we can help you do something about it by allowing you to offload some of the less-used files from your hard disk to a secondary storage medium like tape or DVDs. Removing those inactive files can open up your hard disk for new programs or growing data files. Inexpensive DVD or tape cartridges are a sure way to archive your programs and data while still keeping them accessible when you do need them. It could even help you put off buying a larger disk.

Events beyond your control — Both natural and man-made disasters inject disconcerting variables into any application that require large amounts of data storage. These include fire, floods, lightning and outright theft. After such an occurrence, how will your business survive? Many don't, according to statistics. Regenerating vital billing or customer information from paper records would be very difficult, if not impossible. Backup systems protect your data against such calamity. Besides doing daily backups, plan to do an extra backup every week. Then store that backup in a fireproof safe or at an off-site location. If your system goes, your data stays — it may mean the difference between business as usual and bankruptcy.

Large file transfers — Transferring large volumes of data can be time consuming. Tape backup drives in particular have the capacity for very high data transfer rates making them ideal for moving large quantities of data between systems. Tapes are compact, inexpensive and have a long shelf life. They can help you keep your data archived and accessible for years to come. And with a tape backup system you can conveniently send a tape cartridge across the country, through the mail or across the office in your shirt pocket.
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MEMORY

Regularly misunderstood for Hard Drive Space...Memory AKA "RAM" determines how fast your computer reacts to certain commands such as opening your internet browser, or a program such as Microsoft Word. Every program that you run on your computer uses a percentage of memory. The more programs that you run at the same time... the slower your computer system seems to be. There are a few things you can do to free up some of your memory:

Disable Unused programs from starting with your computer — Every program you install wants to automatically start up when you turn on your computer. Many of these programs you do not use often enough to have it automatically startup. You can disable this feature inside of many programs configuration settings. Look for something labeled "Startup automatically" or "Start with computer", and disable this inside of each program. You will notice how many programs automatically startup with your computer by looking in the bottom - right corner - of your screen. Do you see a bunch of icons? Those are slowing you down!

MEMORY OPTIMIZATION PROGRAMS — Dispite what you may hear about memory optimization programs.. most of these programs are actually rogue programs wanting to simply steal your information. The best way to optimize your RAM is by letting a certified computer technician disable unnecessary startup items and Internet addons.

Internet Addons — Web Toolbars such as MyWebSearch, Myspace, Google toolbar, Yahoo toolbar, My Starware, Comet Cursor, Cursor mania, etc....

Yes, it is neat to change your mouse cursor from the boring white cursor to something flashy and colorfull.... it is easy to install a toolbar for Myspace or Yahoo. However; those toolbars are eating up your resources...slowing your computer to a crawl. If you internet was once fast as lightning, but now as slow as molasses... you are probably infected with Internet Addons that can easily be removed. For more information on disabling IE addons please contact your nearest Computer Service Center.
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VIRUSES and MALWARE
Viruses - Spyware - Adware - Hijackers - Addons

Even the most up to date antivirus is capable of letting a virus slip through. It's similar to a bullet-proof vest in that if a bullet hits you in the back or chest it will protect you; however if it hits you in the head or side ( even with a vest on ) your going to be hurt!
An Antivirus works on the same principle. Virus signatures are updated daily because of new threats that are just being found. If a virus happens to find its way into your system before the virus signature is updated into your antivirus program... then you have just been infected and your antivirus will not see this even if it gets the latest virus signatures. Why you may ask.... simply put.. the virus is already inside now, and is hiding behind your antivirus!

The most common ways of getting a virus are by:
A Floppy disk from a friend.
A download off the internet
An email or email attachement
Downloading software such as Limewire, or BearShare

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- CLEANING YOUR PC

As you have read, overheating inside the PC is the major cause of death of computers. However by simply cleaning your PC you can prolong if not completely rid the overheating process.

However you must be aware of ESD (Electrostatic Discharge) when cleaning your computer, and also you must use appropriate chemicals and take precautions when performing this task.

There are steps you must follow when cleaning your computer or you can seriously damage your internal components and otherwise destroy your computer!



Make sure the computer is powered off and unplugged before proceeding any further!

1. Use only a vacuum cleaner with a rubber tipped extension hose to remove any dust bunnies, or animal hair from inside the computer. NOTE: WHY NOT USE CANNED AIR?: The "canned air" can actually be harmfull when used on electronic devices because it causes moisture and if not completly dried can cause electrical damaage to your computer.
Be carefull to not knock loose the components attached to the mainboard inside your compter with the attachement hose. Vaccuum the CPU (Central Processing Unit) fan in the center of the computer, also any external fans in the front, side and back of the computer. Vaccuum any vents you can reach, and also both sides of the Power Supply unit normally at the top of the computer case.
If you are unsure about the process or do not have the neccessary supplies to clean your computer - contact us to set up a time for cleaning!
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