WHAT IS REMOTE ASSISTANCE?
Billed in 15 minute Increments.
First Payment due before connection begins.
Pay with Paypal OR Pay
with Credit or Debit card via Phone!
NORMAL RATES: $25
per Hour ($6.25 per 15 minutes)
AFTER HOUR RATES: $40 per Hour
after 8pm or On Weekends!
If your Internet Connection is WORKING and you need a
Technician to do software troubleshooting on your Windows based
PC - Without needing any physical labor done on the computer.....
then we can use Remote Assistance to help you without you having
to pay a Service Call fee for a Tech to come to your home. Often
we can fix your computer problem over the telephone. Maybe you
just need help updating your antivirus software, or fixing an uncompatable
addon. We consider that a completed job, and also charge for a
Remote Assistance session. The cost is only $25 per hour and
your only charged from the time the Technician actually makes a
connection to your computer via the internet, or for the length
of the phone call. We will even give you the instructions
below so that you can prepare everything for the Technican - Saving
you even more money! Simply, follow the Instructions below
and call CGrafiks when your done.
During your remote repair session YOU will be able to observe
all repairs LIVE by watching your screen while we solve your
problem. Your computer mouse will actually move around on your
computer screen right before your eyes. You can even watch and
learn! Plus, YOU will be able to assume control at any time.
When we are finished, we will disconnect from your computer and
will be unable to reconnect, unless YOU initiate the connection
again. This entire process keeps you, our client in complete
control at all times. We're happy to explain this process over
the phone to clarify any concerns that you may still have
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INSTRUCTIONS: |
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Save the REMOTE
ASSISTANCE CLIENT to your Documents or Desktop so
you can find it in a minute.
Pay for the Initial 15
minute Remote Assistance Package.
Additional time may be bought as the
session continues.
Call CGrafiks and get your ticket
and the TCP/IP information to fill
in.
(931) 335-0398
When your ticket is
up.. we will have control of your computer
and you can sit back and watch us fix your
problem!
The cost is $25 per hour / $6.25 per 15
minutes - You are only charged from the
time we are connected to your computer!
NOTICE -
NOTICE - NOTICE
The connection
is automatically logged by your IP address
which is a unique identifier to your personal
computer. By downloading the Remote Assistance
setup you are agreeing to pay the total bill
for your repair on the due date of the invoice.
Payment is due upon services rendered unless
otherwise specified by the CGrafiks technician.
If a payment plan is granted You will receive
an invoice either by E-Mail or Postal Mail
within 7 days of your Remote Assistance date.
Payments are due by the first week of the
month |
PHONE: 931-335-0398
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