Computer Repair Terms and Conditions Agreement.
1- By accepting remote assistance via internet or phone from CGrafiks you are acknowledging that you have read and understand these terms and conditions and agree to all these terms below. YOU AGREE TO THESE REPAIR TERMS AND ALL APPLICABLE SERVICE AND DIAGNOTIC FEES. Remote Assistance fees are $20 per hour with a minimum connection fee of $20 that will cover the 1st hour of assistance. After the first hour you will be charged in 15 minute increments. ($5 per 15 minutes) You will be billed twice if your Remote Session goes over the initial hour. One charge is for the initial connection fee, and the second charge will be the final amount you are additionally charged for the additional Remote Assistance Session. You also agree that you have read and accept the CGrafiks Privacy Policy.

2- You have requested service from CGrafiks. CGrafiks will diagnose and service your computer for an applicable fee as described in Paragraph 3 below.

3- Services and Diagnostic Fee. CGrafiks will attempt to determine, diagnose and repair your computer via telephone or internet for an applicable fee. Sometimes a successful repair is not possible due to problems with your computer or its configuration. In these situations we may be unable to complete the necessary services or resolve the problem to complete the repair of your computer and/or digital technology. In these cases CGrafiks will refund your inital $20 connection fee or wave that to an Inlab service if necessary. CGrafiks is not liable for incomplete repairs due to Customer scheduling, or other problems out of CGrafiks control. We reserve the right to refund your Connection Fee in certain situations. If we are able to fix ANY of your problems remotely then the connection fee is sustained.

4- Payment. Once service is complete, payment in full for the actual costs incurred and the final sum owed, is due upon completion. Should it be determined in the course of the performance of diagnostics that the problems on your computer are hardware based, CGrafiks will notify you of same and you may take or send the hardware to a repair station of your choice or to CGrafiks, for service on the hardware; diagnostic fees still apply as explained in Paragraph 3. No adequate estimate of that expense can be determined without actually testing the hardware.

5-Transfer or Installation Services. Unless otherwise agreed, CGrafiks is not liable for and you agree to hold CGrafiks and owner Josh Hesser harmless from any and all damages, costs, and expenses incurred as the result of any defect or damage to any software or data residing or recorded in your computer, whether incurred during the course of CGrafiks services or otherwise. If service involves transferring information or installing software, you represent that you have the legal right to copy the information, to use the software and agree to the terms of the software license, and you authorize CGrafiks to transfer the information and accept such terms
on your behalf in performing the service.

6-Warranty. In servicing your computer, CGrafiks warrants that service will be performed in a professional and timely manner. All services with the exception of virus removal, spyware, adware or mailware are warranted for a period of 30 days at the discretion of CGrafiks.

7-THIS WARRANTY AND REMEDY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, WITH RESPECT TO ANY AND ALL SERVICES PERFORMED FOR YOU BY CGRAFIKS. CGRAFIKS SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES WITH RESPECT TO SUCH ITEMS, INCLUDING,WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHETHER EXPRESS OR IMPLIED. IF CGRAFIKS CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS LIMITED WARRANTY ONLY.

8-Limitation of Liability. IF ANY DAMAGE SHOULD OCCUR WHILE YOUR COMPUTER OR SYSTEMS ARE BEING SERVICED, CGRAFIKS HAS NO LIABILITY FOR THE COST OF REPAIR OF THE AFFECTED COMPUTER. CGRAFIKS ENTIRE LIABILITY TO YOU FOR DAMAGES ARISING FROM ANY CAUSE WHATSOEVER WITH RESPECT TO THE SERVICE OF YOUR COMPUTER, WHETHER DUE TO CGRAFIKS ERROR OR NEGLIGENCE OR TO ANY OTHER REASON, IS LIMITED TO THE AMOUNTS THAT YOU PAY CGO FOR SUCH SERVICE. CGO HAS NO LIABILITY WHATSOEVER FOR INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF USE, LOST PROFITS OR REVENUE, OR ANY OTHER DAMAGES WHATSOEVER NOT OTHERWISE EXPRESSLY PERMITTED UNDER THIS AGREEMENT. CGRAFIKS EXPRESSLY HAS NO LIABILITY FOR LOSS OF OR DAMAGE TO DATA OR SOFTWARE APPLICATIONS WHILE PERFORMING SERVICE. YOUR ONLY REMEDY UNDER THE REPAIR TERMS AND CONDITIONS IS TO SEEK RECOVERY OF DAMAGES AGAINST CGRAFIKS IN AN AMOUNT NOT TO EXCEED WHAT YOU PAID CGRAFIKS FOR THE SERVICE.

9-Data Protection. You agree and understand that it is your (the customer's) responsibility to maintain copies of ALL data on your computer, and to obtain such copies prior to authorizing CGrafiks to commence its services for you.

10-This agreement shall be construed under the laws of the State of Tennesee and any other state that the client may be located in at the time of service . In the event any dispute arises under this agreement or in any manner concerning the subject matter thereof, the parties agree that any such dispute shall be subject to binding arbitration only, and the parties expressly waive any and all rights they may have to otherwise proceed with such dispute resolution in a court of law.

11-Any and all binding arbitration proceedings shall be undertaken as "fast track" proceedings and shall only be commenced in Cumberland County, Crossville TN. Each party shall bear its own costs and expenses of such proceedings, including any and all resulting attorney fees; provided, however, that the prevailing party in such proceedings may have the right to recover attorney fees against the opposing party if such fees are otherwise recoverable in disputes of that type under the laws of the State of Tennessee. This paragraph is intended to be and shall be construed as a forum selection clause, and the parties agree to bound hereto.

By checking the box you (customer) agree that you have made a backup copy of all data on your computer and that this is your responsibility. CGrafiks, partners or affiliates are not responsible for lost, missing, unrecoverable or damaged data.

(customer) agree that I am of legal age and agree and accept service from CGrafiks. By clicking the “I Agree” button below I will accept service from CGrafiks and acknowledging that I have read and understand these terms and conditions and agree to all these terms. I AGREE TO THESE REPAIR TERMS AND ALL APPLICABLE SERVICE AND DIAGNOTIC FEES.