WHAT IS REMOTE ASSISTANCE?
NORMAL RATES:
$25 per Hour ($6.25 per 15 minutes)
AFTER HOUR RATES: $50 per Hour
after 8pm or On Weekends!
If your Internet Connection is WORKING and you
need a Technician to do software troubleshooting on your
Windows based PC - Without needing any physical labor done
on the computer..... then we can use Remote Assistance to
help you without you having to pay a Service Call fee for
a Tech to come to your home. Often we can fix your computer
problem over the telephone. Maybe you just need help updating
your antivirus software, or fixing an uncompatable addon.
We consider that a completed job, and also charge for a
Remote Assistance session. The cost is only $25 per
hour and your only charged from the time the Technician
actually makes a connection to your computer via the internet,
or for the length of the phone call. We will even give
you the instructions below so that you can prepare everything
for the Technican - Saving you even more money!
Simply, follow the Instructions below and call
CGrafiks when your done.
During your remote repair session YOU will be able to observe
all repairs LIVE by watching your screen while we solve
your problem. Your computer mouse will actually move around
on your computer screen right before your eyes. You can
even watch and learn! Plus, YOU will be able to assume control
at any time. When we are finished, we will disconnect from
your computer and will be unable to reconnect, unless YOU
initiate the connection again. This entire process keeps
you, our client in complete control at all times. We're
happy to explain this process over the phone to clarify
any concerns that you may still have
|
INSTRUCTIONS: |
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Save and Install the REMOTE
ASSISTANCE CLIENT.
Call CGrafiks
and get your ticket and the TCP/IP information to
fill in.
(931) 335-0398
When your ticket is up.. we
will have control of your computer and you can sit
back and watch us fix your problem!
The cost is $25 per hour / $6.25 per 15 minutes -
You are only charged from the time we are connected
to your computer!
NOTICE
- NOTICE - NOTICE
The connection is automatically
logged by your IP address which is a unique identifier
to your personal computer. By downloading the Remote
Assistance setup you are agreeing to pay the total
bill for your repair on the due date of the invoice.
You will receive an invoice either by E-Mail or Postal
Mail within 7 days of your Remote Assistance date.
Payments are due by the first week of the month |
PHONE: 931-335-0398
REMOTE
IN 
SERVICES
SO
YOU NEED REMOTE ASSISTANCE? - $25 Per Hour!
ABOUT
CGrafiks Computer Service Center
