WHAT IS REMOTE ASSISTANCE?

NORMAL RATES: $35 per Hour ($8.75 per 15 minutes)
15 minute Minimum Charge on all connections.

AFTER HOUR RATES: $60 per Hour after 8pm / On Weekends / Holidays!

If your Internet Connection is WORKING and you need a Technician to do software troubleshooting on your Windows based PC - Without needing any physical labor done on the computer..... then we can use Remote Assistance via Internet to help you without you having to pay a Service Call fee for a Tech to come to your home.

Often we can fix your computer problem over the telephone. Maybe you just need help updating your antivirus software, or fixing an uncompatable addon. We consider that a completed job, and also charge for a Remote Assistance session. You are only charged from the time the Technician actually makes a connection to your computer via the internet, or for the length of the phone call. We will even give you the instructions below so that you can prepare everything for the Technican - Saving you even more money! Simply, follow the Instructions below and call CGrafiks when your done.

During your remote repair session YOU will be able to observe all repairs LIVE by watching your screen while we solve your problem. Your computer mouse will actually move around on your computer screen right before your eyes. You can even watch and learn! Plus, YOU will be able to assume control at any time. When we are finished, we will disconnect from your computer and will be unable to reconnect, unless YOU initiate the connection again. This entire process keeps you, our client in complete control at all times. We're happy to explain this process over the phone to clarify any concerns that you may still have. Concerned with your privacy in a world of extreme identity theft? View our Privacy Policy